• Job Description

  Req#: REGIO003887

  Position Overview

  This position will be focused on providing leadership and managing the day-to-day performance of Redbox and additional Kiosks and merchandising teams in a defined territory.

  Key Responsibilities

  • Manage People
    • Ensure appropriate division of tasks and distribution of workload among team members
    • Interact, develop, and maintain positive working relationships with client partners, customers, staff personnel, and corporate staff
    • Recruit, train, manage, and develop team of Field Support Representatives covering a specific geographical market
    • Drive and manage people engagement initiatives

  • Manage Kiosks
    • Continually monitor and manage territory performance based on the successful achievement of company goals
    • Monitor reliability of network infrastructure and operating systems
    • Manage the installation, configuration, servicing, troubleshooting, and repairs of the company's electronic and mechanical equipment at the customer's site, including ensuring that hardware and software components are upgraded as required

  • Manage Product
    • Maintain organized and accurate inventory accountability of product and parts within the region
    • Ensure timely and efficient returns to vendors
    • Manage the distribution and thinning of inventory appropriately of kiosks

  • Manage Costs
    • Optimize routes of field operators for maximum efficiency as well as expeditious resolution to outstanding issues
    • Manage appropriate staffing requirements and provide written business case justification for all requisitions
    • Manage work schedules and reconcile weekly actual miles driven and time worked against cost of distribution model

  • Manage Process
    • Identify, develop, train, and enforce standard operating procedures which facilitate work efficiencies while achieving company goals

  • Manage Projects
    • Make independent and effective decisions regarding matters relating directly to general operations of assigned territory

  Education & Experience

  • Minimum high school diploma or GED equivalent required; Associates degree preferred
  • 1+ years direct supervisory experience
  • Proven track record as an effective supervisor of field employees
  • 3+ years of computer, computer operations, network, communications, or related technical experience
  • Experience with managing remote employees
  • Experience with process management
  • Prior experience in retail, merchandising, or customer service

  Additional Requirements

  • Must have valid driver’s license and acceptable driving record

  Physical Requirements

  • Ability to lift 50 lbs.
  • Ability to bend, kneel, push, pull, and stand for extended periods of time

  This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

  Benefits Information

  Please take a look at the Benefits offered for this role here.

  Salary range: $64,000 - $68,000 USD Yearly "Pay is based on nondiscriminatory factors including but not limited to experience, education, skill and location.

  Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities Applicants and employees are protected from discrimination under Federal law. For more information please see EEO is the Law.

• About the company

  Redbox Automated Retail LLC is an American video rental company specializing in DVD, Blu-ray, 4K UHD rentals, and formerly video games via automated retail kiosks.

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