Position Overview

This position will be focused on providing leadership and managing the day-to-day performance of Redbox and additional Kiosks and merchandising teams in a defined territory.

Key Responsibilities

• Manage People
  • Ensure appropriate division of tasks and distribution of workload among team members
  • Interact, develop, and maintain positive working relationships with client partners, customers, staff personnel, and corporate staff
  • Recruit, train, manage, and develop team of Field Support Representatives covering a specific geographical market
  • Drive and manage people engagement initiatives

• Manage Kiosks
  • Continually monitor and manage territory performance based on the successful achievement of company goals
  • Monitor reliability of network infrastructure and operating systems
  • Manage the installation, configuration, servicing, troubleshooting, and repairs of the company's electronic and mechanical equipment at the customer's site, including ensuring that hardware and software components are upgraded as required

• Manage Product
  • Maintain organized and accurate inventory accountability of product and parts within the region
  • Ensure timely and efficient returns to vendors
  • Manage the distribution and thinning of inventory appropriately of kiosks

• Manage Costs
  • Optimize routes of field operators for maximum efficiency as well as expeditious resolution to outstanding issues
  • Manage appropriate staffing requirements and provide written business case justification for all requisitions
  • Manage work schedules and reconcile weekly actual miles driven and time worked against cost of distribution model

• Manage Process
  • Identify, develop, train, and enforce standard operating procedures which facilitate work efficiencies while achieving company goals

• Manage Projects
  • Make independent and effective decisions regarding matters relating directly to general operations of assigned territory

Education & Experience

• Minimum high school diploma or GED equivalent required; Associates degree preferred
• 1+ years direct supervisory experience
• Proven track record as an effective supervisor of field employees
• 3+ years of computer, computer operations, network, communications, or related technical experience
• Experience with managing remote employees
• Experience with process management
• Prior experience in retail, merchandising, or customer service

Additional Requirements

• Must have valid driver’s license and acceptable driving record

Physical Requirements

• Ability to lift 50 lbs.
• Ability to bend, kneel, push, pull, and stand for extended periods of time

This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Benefits Information

Please take a look at the Benefits offered for this role here.

Salary range: $64,000 - $68,000 USD Yearly "Pay is based on nondiscriminatory factors including but not limited to experience, education, skill and location.

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities Applicants and employees are protected from discrimination under Federal law. For more information please see EEO is the Law.