• Job Description

  Req#: REQ-19653

  The Role

  About the Position

  We are hiring a Regional Sales Coordinators to support our Regional Sales teams and be an extension of our Sales Operations Support team to support our mission in becoming the world's most human-centered appliance company in the world! You will act as a key point of contact to our Sales team members regionally and focus on supporting key areas of the business such as : product availability / ETA inquiries, product assortment, B2B integration support, credit/returns, damage exchanges, damage allowance, cosmetic parts ordering, support sales team on dealer agreement data entry and assist with spiff tracking and follow up.

  You Will

  • Work directly with the regional Territory and Account Managers, as well as partner with Sales Operations, Finance, Customer Experience, Operations, Product Management and Marketing
  • Resolve all Sales queries promptly and effectively, ensuring we deliver a low-effort, premium experience in taking responsibility to complete administrative tasks
  • Use effective questioning to understand the needs of Sales and our end customer
  • Record all notes in Salesforce of Sales interaction and actions taken
  • Communicate realistic expectations when explaining next steps, course of action, agree expectations with Sales around follow-up actions and ensure timely responses and updates
  • Effectively manage calls, emails and other tasks according to procedures and guidelines providing consistency
  • Use reports and systems to research and provide order ETA and Inventory status
  • Process credit request forms, dealer returns forms, transit damage forms and manage dealer financial reconciliations

  You Have

  • Previous sales, administration or customer service experience is important
  • Experience using JDE and Salesforce.com a plus
  • Highly beneficial to have previous experience working with and supporting Sales teams

  Our Benefits at a Glance

  In addition to providing competitive medical, dental, vision, life, and disability insurance, we offer:

  • 401K with company match
  • Competitive Employer HSA Contribution
  • Pet Perks
  • Paid Vacation/Time Off: We believe that your time off is important, which is why all US employees accrue 20 days of paid vacation starting year 1. We also offer 12 company holidays per year.
  • Parental Leave: Becoming a new parent is a full-time job. Our new policy offers all our people 26 weeks’ paid leave for the primary caregiver, a flexible return to work with reduced hours at full pay, as well as two weeks of paid leave for partners to spend time with their growing families.
  • Wellness Initiatives such as our Fuel Up Fridays, a company-paid subscription to Calm, No-Meeting Fridays, and personalized healthcare support for your wellness journey.
  • Leadership and Career Development programs
  • Exclusive Employee discounts on all F&P products
  • Role-specific Company Bonus
  • In addition to providing competitive medical, dental, vision, life, and disability insurance, we offer:
  • 401K with company match
  • Competitive Employer HSA Contribution
  • Pet Perks
  • Paid Vacation/Time Off: We believe that your time off is important, which is why all US employees accrue 20 days of paid vacation starting year 1. We also offer 12 company holidays per year.
  • Parental Leave: Becoming a new parent is a full-time job. Our new policy offers all our people 26 weeks’ paid leave for the primary caregiver, a flexible return to work with reduced hours at full pay, as well as two weeks of paid leave for partners to spend time with their growing families.
  • Wellness Initiatives such as our Fuel Up Fridays, a company-paid subscription to Calm, No-Meeting Fridays, and personalized healthcare support for your wellness journey.
  • Leadership and Career Development programs
  • Exclusive Employee discounts on all F&P products
  • Role-specific Company Bonus

  The salary range for this position is $21.00 - $27.00/hr. This range is a guideline and may not reflect your exact offer. Factors considered when extending an offer include (but are not limited to) education, experience, relevant skills, internal equity, and alignment with market data.

  Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

• About the company

  Fisher & Paykel Appliances Holdings Ltd is a major appliance manufacturer which is a subsidiary of Chinese multinational home appliance manufacturer Haier.

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