Cognizant
Regional Service Delivery Manager
This job is now closed
Job Description
- Req#: 00062952321
Regional Service Delivery Manager
Location : Houston, TX ( 100% Onsite )
Key roles and responsibilities
· Act as the central liaison for all activities of SD & DSS with the customers
· Manage the Service provisioned, and resourcing based on SLAs, Assets, Call Volumes, Site criticality and customer requirements.
· Customer discussions on the improvement of service.
· Planning and Preparation of IT Process for the Team in order to improve the overall service.
· Create Process Document of current service for the customer and the DSS/SD staff.
· Manage regional resources (Supplier DSS staff) assigned to field services delivery
· Liaison with business for critical Break-Fix, Service Requests, IMAC, Major Incident, P1, P2.
· Customer Relationship Management for the services provided
· SLA, KPI Management
· Lead the continuous service improvement of current service as per the requirements
· Manage leadership escalation
· Manage Risks, Issues and action logs and obtain customer sign offs.
· Review with the Energies IDS Business Ambassadors and other IDS departments
· Stock Management – prepare and share available stock and forecast based on users onboarding
· Plan engineers for Meeting room readiness
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
· Medical/Dental/Vision/Life Insurance
· Paid holidays plus Paid Time Off
· 401(k) plan and contributions
· Long-term/Short-term Disability
· Paid Parental Leave
· Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to demonstrate the leadership, dedication, integrity, and dedication to excellence instilled in them through participation in military service
About the company
Cognizant is a multinational technology company that provides business consulting, information technology and outsourcing services.
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