• Job Description

  Req#: 31076690

  JOB DESCRIPTION:

  About Abbott

  Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

  The Opportunity

  Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

  We are looking for a Regional Team Leader (remote role ) based on South West within our Rapid Diagnostics business located regionally across the UK. This role requires you to lead and manage a team of Collecting Officers that provide the collection of legally defensible samples for our customers in the South West region.

  What You’ll Do

  • Be trained in all collection methodology and complete corporate and collecting officer induction
  • Complete regular sample collections ensuring you remain competent to deliver training and conduct audits
  • Responsible for the provision of a fully covered on call rota for the Collection Network Emergency Response Call Out Service to meet business KPI’s
  • Participate on an equal basis in the Regional Team Leader rota providing technical support and guidance for the Network of Collecting Officers
  • Responsible for ensuring that collections are allocated to the closest, available and appropriately trained Collecting Officers
  • Responsible for customer complaint management and trend analysis, line managing collecting officers using trend data to reduce complaints and improve service provision.
  • Conduct collecting officer audits and provide support auditing other teams as required
  • Responsible for implementing and managing collecting officer performance tracker, recruitment & leaver processes
  • Responsible for the management of stock and equipment
  • Responsible for ensuring the Collecting Officers meet Health & Safety standards
  • Conduct regular customer collections in all testing methodologies to help you remain competent to continue to deliver training and conduct collector audits

  Required Qualifications

  • Strong managerial and leadership skills with the ability to inspire, motivate and support a team in a busy and sometimes pressured environment
  • Previous experience in management of remote workers
  • Previous experience of managing and resolving customer queries in a timely manner
  • Customer service orientation
  • Excellent verbal, written and communication skills
  • IT literate with a good level of experience in Word, Excel & Outlook

  Working at Abbott

  At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

  • Career development with an international company where you can grow the career you dream of.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

  Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

  Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

  The base pay for this position is

  N/A

  In specific locations, the pay range may vary from the range posted.

  JOB FAMILY:

  Customer Service

  DIVISION:

  TOX ARDx Toxicology

  LOCATION:

  United Kingdom > Loughton : Remote

  ADDITIONAL LOCATIONS:

  WORK SHIFT:

  Standard

  TRAVEL:

  Yes, 50 % of the Time

  MEDICAL SURVEILLANCE:

  No

  SIGNIFICANT WORK ACTIVITIES:

  Not Applicable

• About the company

  Abbott Laboratories is an American multinational medical devices and health care company with headquarters in Abbott Park, Illinois, United States.

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