• Job Description

  Req#: 7180

  The RN TeleNurse is responsible for triaging incoming patient calls. Promotes and demonstrates leadership within the department. Promotes the philosophy of wellness; serves as a resource person, educator, and patient advocate.

  Job Relationships

  • Reports to the TeleNurse Supervisor/Manager

  Principal Responsibilities

  • Apply all phases of the Nursing Process, i.e., assessment, planning, implementation and evaluation when triaging patients.
  • Demonstrate effective verbal communication: communicate phone advice in a calm manner so that it is properly received and understood.
  • Identify life threatening emergencies; recommend appropriate interventions, including facilitation of ambulance transportation.
  • Demonstrate knowledge of disease processes and pathophysiology to accurately conduct an initial assessment and triage patients via telephone dialogue.
  • Perform data entry at the time of the call and record all significant health history of the caller.
  • Prioritize tasks appropriately and manage time and resources effectively.
  • Prioritize, delegate, and manage the acuity of incoming patient calls and staff duties as assigned.
  • Refer problems and concerns which require physician intervention to the On Call Physician and/or primary care physician. Direct caller/patient to appropriate level of care including, but not limited to nearest ER, office visit, or self-care.
  • Schedule patient appointments in scheduling system according to established and approved guidelines.
  • Utilize medical resources to assist in formulating the patient's plan of care.
  • Counsel and teach patients and/or callers according to established guidelines of practice.
  • Document all calls according to established guidelines of practice.
  • Maintain statistical data as requested.
  • Work effectively with minimal supervision.
  • Maintain confidentiality of all interactions.
  • Maintain knowledge by attending appropriate educational programs, reading current journals and literature.
  • Attend all department meetings and mandatory Springfield Clinic in-services.
  • Perform other job duties as assigned.
  • Comply with the Springfield Clinic incident reporting policy and procedures.
  • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
  • Provide excellent customer service and adhere to SC Way customer service philosophy.
  • Perform other job duties as assigned.

  Education/Experience

  • RN, graduate of an accredited school of nursing with current Illinois RN licensure.
  • Minimum of three years of clinical experience in acute ambulatory or acute care setting.
  • Experience in ER, Home Health preferred.

  Licenses/Certificates

  • RN License.

  Knowledge, Skills and Abilities

  • Required to give one (1) month resignation notice.
  • Required to work every other weekend and 4-5 out of 9 Springfield Clinic recognized holidays per year.
  • Required to reside within a 100 mile radius of Springfield, IL
  • Basic typing skills at 40 wpm or greater.
  • Demonstrates intermediate computer skills and comfort with Windows operating systems.
  • Pleasant, clear telephone voice.
  • Excellent written, verbal, and interpersonal communication skills.
  • Practices independent nursing consistent with the Illinois Nurse Practice Act.

  Working Environment

  • Professional office environment which requires extended periods of sitting.
  • Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • Potential to work from home.

  PHI/Privacy Level

  • HIPAA1

• About the company

  With more than 400 board-certified providers, including physicians and mid-levels, Springfield Clinic provides patient care in nearly every field of medicine. From primary care to highly specialized medical treatment, Springfield Clinic offers access t...

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