Job Title: Registered Pharmacy Technician

Job Description

The Pharmacy Technician is responsible for responding to inbound and outbound calls to customers while ensuring a high level of customer service and maximizing productivity. This role involves direct in-person and phone-based customer interaction to answer and resolve a wide variety of inquiries, including questions related to pharmacy services, delivery inquiries, refill calls, and pharmacy assistance calls. The Pharmacy Technician interacts with customers to provide information regarding products, services, and timeliness of receipt of goods and services, and helps resolve any customer complaints. Responsibilities also include receiving and processing new pharmacy referrals, verifying insurance coverage, facilitating prior authorization requests, accurately transcribing prescriptions, generating reports that follow the cycle fill calendar, coordinating delivery, and serving as the first point of contact for service-related inquiries and associated needs. The Pharmacy Technician supports pharmacological services by editing fill list verification, updating patient information, coordinating the initiation of care with patients, caregivers, referral sources, and other providers of care, and maintaining patient records according to HIPAA privacy and security regulations.

Responsibilities

• Respond to inbound and outbound calls to customers.
• Provide high level of customer service and maximize productivity.
• Resolve inquiries related to pharmacy services, delivery, and refills.
• Address and resolve customer complaints.
• Receive and process new pharmacy referrals.
• Verify insurance coverage and facilitate prior authorization requests.
• Accurately transcribe prescriptions and generate reports.
• Coordinate delivery and serve as the first point of contact for service-related inquiries.
• Edit fill list verification, including insurance information, last fill date, billing, and updating patient information.
• Coordinate the initiation of care with patients, caregivers, referral sources, and other providers of care.
• Maintain patient records according to HIPAA privacy and security regulations.

Essential Skills

• High School Diploma or GED
• Completion of a board-approved pharmacy technician-training program
• 2+ years of experience in a medical insurance/billing/customer service environment
• Strong knowledge of medication brands, generics, and dosing/day supply
• Valid Florida Pharmacy Technician License
• Advanced skill in Microsoft Office Suite (emphasis in Excel and Access preferred)
• Data entry experience
• Willingness to learn new computer software
• Strong commitment and focus on customer service
• Excellent verbal and written communication skills
• Teamwork
• Punctuality
• Organization
• Time Management
• Problem-solving

Additional Skills & Qualifications

• DME experience
• Telephonic customer service experience
• Bilingual English-Spanish
• Prior authorization experience

Work Environment

100% onsite in clinic pharmacy. Fast-paced, high volume pharmacy. Shift: Tuesday-Friday (9am-5:30pm) AND Saturdays (8am-2pm) OR Tuesday-Friday (8:30am-5:30pm). Volume: 1500 scripts/week as a team. Staff/Team: 6 technicians, 3 pharmacists. On Saturdays: 3 technicians and 1 PharmD.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Oakland Park,FL.

Application Deadline

This position is anticipated to close on Mar 31, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.