• Job Description

  Req#: req29316

  Regulatory Services Officer – SafeWork NSW

  Sensational opportunity for a driven, customer focused administrator to support the Coffs Harbour office

  • Grade: Clerk Grade 3/4
  • Salary range: $75,992 - $83,211 + super (+ leave loading + accrued flex days)
  • Duration: Temporary Up to 6 months (plus potential extension or future opportunities becoming available)
  • Location: Coffs Harbour
  • Applications Close: Wednesday, 23 August 2023 (9:59am)

  Benefits
  - Genuine flexible working arrangements, (Hybrid working arrangements – home/office available)
  - Wellbeing programs and resources available
  - Excellent career development and learning development opportunities

  About the role
  We are seeking a self-motivated and organised Regulatory Services Officer to support the SafeWork directorate with Project Officers and Inspectors. This opportunity would suit someone with the ability to work in a high volume, fast paced environment to deliver high quality customer service, and provide support to the Directorate to enable delivery of information, advice, and support to priority regulatory initiatives. The ideal candidate for this role will be a highly organised, flexible, practice team play with experience in supporting a team.

  Your responsibilities will include:
  The ideal candidate must have previous demonstrated customer service experience and be capable of:
  - Responding to a wide range of requests from customers via telephone, face to face or in writing, and exercise judgment in determining matters that require escalation to the appropriate person
  - Providing timely, accurate and consistent information, support and assistance to enable delivery on selected WHS and RTW strategies and initiatives
  - Providing a range of administrative and support services to the Directorate aligned to the functions of the business area including but not limited to data entry, procurement, and finance processes, organising, and coordinating travel arrangements, ordering of stores, publications and equipment, preparation of correspondence and reports, managing emails and calendars, and organising papers and logistics for meetings and forums
  - Maintaining accurate records, customer contact information and/or other relevant information in line with public sector requirements, ensuring current and relevant information is available and relevant policies, procedures, confidentiality, and privacy requirements are met
  - Assisting in delivery of stakeholder engagement initiatives and strategies by providing timely administrative and practical support to projects and working parties

  Key challenges
  - Prioritising work activities and requests for information in a high-volume regulatory environment
  - Competing priorities

  Key attributes / About you:
  - Demonstrate time management skills and ability to prioritise work activities and requests for information in a high-volume regulatory environment with competing priorities.
  - Ability to deal effectively, courteously, and discreetly with topical/contentious issues whilst maintaining expectations for operational efficiencies and fully recording emerging issues for escalation.
  - Ability to keep up to date with relevant legislation, policies, and procedures to provide accurate and efficient levels of support.
  - Ability to work in a team, collaboratively and share information to achieve business outcomes.
  - Ability to respond to and resolve enquiries both from internal and external customers, providing information and resources or redirect to appropriate person or business unit, if required

  If you said yes to the above, we want to hear from you.

  For any role related queries please contact Hiring Manager, Kane Scott 0477749126.

  For any recruitment process related queries please contact the recruiter Tayla Gibbs at tayla.gibbs@customerservice.nsw.gov.au

  Please note the Role Description Regulatory Operations Support Officer is used for the Regulatory Services Officer role within DCS.

  What we need from you:
  To start your journey towards becoming our Regulatory Services Officer, please click on the link below and attach:
  - Your resume (max 5 pages)
  - A cover letter (max 2 pages) - In your cover letter please share, how you demonstrate the above, why you are interested in the role and a short paragraph on your relevant skills for this role.

  About this role

  Salary Grade 3/4, with the base salary for this role starting at $75,992 base plus superannuation

  Click Here to access the Role Description . For enquiries relating to recruitment please contact Tayla Gibbs via tayla.gibbs@customerservice.nsw.gov.au.

  Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

  Closing Date: Wednesday, 23 August 2023 (9:59am)

  Working at Department of Customer Service

  The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

  Visit our Careers site to find out what it means to work for us.

  You Belong Here

  We are committed to diversity, inclusion, and new ways of working.

  We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

  You can view our full diversity and inclusion statement here.

  We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via tayla.gibbs@customerservice.nsw.gov.au or 02 9494 8351.

  For more information, please visit

  Information on some of the different types of disabilities

  Information on adjustments available for the recruitment process

  
  

• About the company

  The Government of New South Wales, also known as the NSW Government, is the Australian state democratic administrative authority of New South Wales.

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