• Job Description

  Req#: JR1059199

  At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

  Broadridge is hiring! We are seeking a Relationship Manager to join our dynamic team! In this position, you will act as the principal point of contact for assigned clients/accounts. The role of this position is to ensure proper handling for all assigned clients and manage all communications.

  We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remote.

  Responsibilities:

  • Manage and ensure timely onboarding within agreed upon SLA's

  • Ensure refresh data has been received for all clients pursuant to their agreed upon schedule

  • Track all filing deadlines for clients and ensure timely filing

  • Track all deficiency deadlines (and other claims admin requests like data integrity audits) for clients and ensure timely response

  • Ensure all clients data integrity audits timely and sufficiently responded to

  • Ensure all deficiency responses are timely and sufficiently responded to

  • Advocate for client in each case and ensure claims are maximized

  • Handle all client communications in a timely and professional manner

  • Ensure all correspondence and client requests are precise, simplified and value add (e.g., serve as a liaison between claims admin request and clients to ensure that communications are clear, concise, and comprehensible)

  • Provide regular reporting to clients

  • Managing contract renewal and communicating to and with Account Management

  • Develop a strong understanding of Broadridge and the scope of the company

  • Ability to independently identify areas of improvement in client relationships

  • Strong understanding of Class Actions and other areas relative to Broadridge/Client Relationship

  • Help to foster strong relationships with clients by coordinating and leading reoccurring calls and client meetings such as business reviews.

  • Acts as a role model to other associates in consistent implementation of best practices with regards to client interactions, departmental procedures, and subject matter expertise

  • Leverages experience to support the developmental needs of fellow associates

  Qualifications :

  • 5+ years of class action experience

  • 5+ years of project management, client management and/or account management experience

  • Excellent writing and oral communication skills

  • Experience with securities trading preferred.

  • Proficient in all MS Office Applications MS Word, MS Excel, MS Power point, Visio

  • Detail oriented ability to multi-task, and excellent time management and follow-up skills #LI-PS1

  Salary range $60,000 - $100,000

  Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

  Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

  Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

  
  Broadridge associates helped us envision our Connected Workplace, a work model that allows associates around the globe to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
  
  We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.

  Disability Assistance

  We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company's career webpage because of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to BRcareers@broadridge.com .

• About the company

  We provide advanced technology and operations, communications, data, and analytics solutions for the financial services industry and businesses.

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