Overview

Fairview Health Services is hiring a Release of Information - Health Information Management Representative II for our University West Bank Campus ROI office! This is a remote position.

This position is responsible for HIM functions supporting the completeness, integrity, and privacy of medical record documentation with a high degree of accuracy and attention to detail. Responsibilities focus on processing written and verbal release of information requests in compliance with Fairview policy; federal, state, and other regulatory requirements. Timely and accurate processing of all work is essential .

Schedule : This position will be working 1.0 FTE (80 hours every two weeks). The schedule will be Tuesday-Saturday with hours Tuesday-Friday 9:30am-6pm and Saturday shift being 7am-3:30pm.

Benefits : This position is eligible for benefits. This includes medical, dental, vision, HSA, PTO, 403B, tuition reimbursement, and so much more! Please follow the link here to learn more information: Fairview Benefits

Responsibilities Job Description

• Answers patient, provider, and third-party phone calls daily, provid ing exceptional customer service , accurate information , and consistent follow through .
• P rocesses verbal requests for records needed for urgent patient care daily.
• Processes written release of information ( ROI ) continuing care and patient requests daily including but not limited to requests submitted through email, MyChart, and activities related to electronic exchange of health information.
• Assists external care providers to electronically access Fairview health records for urgent patient care as needed.
• Retrieves and distributes paper, microfilm, and microfiche patient health records to support patient care, and re-file records and other documents as needed .
• Completes special projects as needed .
• Understands and adheres to Revenue Cycle’s Escalation Policy .
• Contributes to the process of or enablement of collecting expected payment by ensuring health records are available in a timely manner and contains the required elements for downstream Revenue Cycle workflows and to meet regulatory requirements.

Qualifications

Qualifications:

• Associates degree in health information management or related field. Two ( 2 ) years of experience in an applicable health information management department may substitute for an associate degree.

• Two years in Health Information Management, medical office, or comparable work experience or education.

• Working knowledge of EHR systems.

EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Qualifications:

• Associates degree in health information management or related field. Two ( 2 ) years of experience in an applicable health information management department may substitute for an associate degree.

• Two years in Health Information Management, medical office, or comparable work experience or education.

• Working knowledge of EHR systems.

• Answers patient, provider, and third-party phone calls daily, provid ing exceptional customer service , accurate information , and consistent follow through .
• P rocesses verbal requests for records needed for urgent patient care daily.
• Processes written release of information ( ROI ) continuing care and patient requests daily including but not limited to requests submitted through email, MyChart, and activities related to electronic exchange of health information.
• Assists external care providers to electronically access Fairview health records for urgent patient care as needed.
• Retrieves and distributes paper, microfilm, and microfiche patient health records to support patient care, and re-file records and other documents as needed .
• Completes special projects as needed .
• Understands and adheres to Revenue Cycle’s Escalation Policy .
• Contributes to the process of or enablement of collecting expected payment by ensuring health records are available in a timely manner and contains the required elements for downstream Revenue Cycle workflows and to meet regulatory requirements.