Hospital for Special Care
RELIEF SHIFT MANAGER
PayCompetitive
LocationNew Britain/Connecticut
Employment typeOther
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Job Description
- Req#: 5194
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QUALIFICATIONS
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Required: Current licensure as a Registered Nurse in the state of Connecticut.
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Required: Minimum of 3 years professional experience and one year supervisory experience demonstrating competence in the clinical area.
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Required: Demonstrated leadership and interpersonal skills.
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Required: Bachelor degree in Nursing (or current matriculation into program)
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Preferred: Master’s Degree in Nursing
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Preferred: Valid/current BLS Healthcare Provider or equivalent.
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- JOB SUMMARY
- The Shift Manager is designated as a leader for the clinical units for a designated time frame. He/she has responsibility and accountability for all patient care activities, personnel management, staffing coordination, and operational management. He/she assures that educational needs of assigned staff are supported.
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- PHYSICAL DEMANDS
- Job requires standing frequently for periods of up to 90 minutes.
- Job requires reaching, stretching, bending, and lifting to assist staff with patient care (ability to push/pull up to 60 pounds when assisting with patient). Position occasionally requires lifting patients and carrying items up to and over 75 pounds.
- Job involves carrying of documents, books, chairs and small equipment (i.e. audiovisual).
- Fine manipulation is required related to writing, graphing or computer usage and selected clinical skills.
- May occasionally sit at desk functions or at committee up to but usually no greater than 120 minutes.
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- COGNITIVE DEMANDS
- Job requires independent problem identification. Abstract reasoning, adaptability to foreign environments and information, and quick decision-making is required. A high degree of selective attention, discernment, perception and concentration is necessary.
- Job requires a high degree of writing proficiency including attention to detail, adherence to all elements of style and ability to express self clearly. A working knowledge of and familiarity with medical terms and definitions is required.
- Job requires a high level of communication skill including expression of abstract/complex ideas, use of negotiations, active listening and an ability to dialogue with multiple parities.
- Job requires reading and auditory comprehension of abstractions and an ability to make inferences. A working knowledge/familiarity with professional/medical documentation is necessary.
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- WORK DEMANDS
- Job requires working primarily indoors, only occasional need to be outdoors. Job requires working mainly around and with others. Schedule fluctuation is occasional and, at times, unpredictable. Job requires emergency response. Job involves possible exposure and handling of the following; bloodborne and/or airborne pathogens, body fluids, infections and contagious diseases, latex, antineoplastic and other hazardous drugs.
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ESSENTIAL FUNCTIONS
- Adheres to established clinical standards for Nursing.
- Participates in the setting, review and revision of clinical standards of care and assures staff compliance to clinical standards
- Acts as a resource to all staff regarding patient care.
- Supports peer review process for staff.
- Assesses and evaluates patient care needs in collaboration with treatment team and physicians on assigned shift and allocates resources as needed.
- May assume a clinical assignment as needed.
- Interacts effectively with individuals with an awareness of specific disabilities, age, developmental levels and cultural backgrounds.
- Arranges for the clinical development of staff when learning needs are identified.
- Supports the clinical model and works as part of the management team within Patient Care Services (PCS) to improve the delivery of care.
- Facilitates planning and delivery of patient care.
- Assures that there is adequate staffing and allocates resources as needed.
- Attends and participates in relevant meetings/committees/task forces.
- Coordinates and leads staff meetings and completes minutes as needed.
- Assures compliance to regulatory process.
- Communicates standards and policies to all staff.
- Promotes continuity of operations across all shifts.
- Communicates status of operations and other relevant issues to appropriated management team members.
- Participates in and supports new process changes.
- Handles patient/family satisfaction issues.
- Assures cost effective operations including well-controlled use of overtime, supplies, and resources.
- Handles employee health issues.
- Responsible for coordination of all Emergency Operational Plans as appropriate.
- Provides quality customer service considering age, cultural, ethnic, religious, and language needs of others.
- Acts as a resource for outpatient issues on the off shifts.
- Handles off shift admission, discharge, and transfer functions.
- Serves as a liaison to all on call personnel, including administrator, facilities and support services.
- Monitors organizational needs related to officesupplies, equipment, and staffing.
- Facilitates orientation of staff to units within PCS.
- Monitors and manages performance issues of staff.
- Assures staff development improvement plans are in place in collaboration with Clinical Manager and Clinical Resources and ensures the plan is maintained.
- Completes performance evaluation on time of assigned staff including setting and monitoring of appropriate goals.
- Participates in the recruitment, retention, and termination process.
- Monitors LOA/Attendance of staff per standards.
- Acts as resource/mentor to staff.
- Supports marketing and community relations activities for the clinical units..
- Identifies problematic areas and develops an appropriate plan of action in collaboration with Unit processes.
- Works consistently to improve service line operations within PCS.
- Facilitates attainment of organizational goals and objectives.
- Participates in performance improvement activities within PCS.
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About the company
We are a group of talented healthcare professionals committed to providing exceptional care to each patient, every day. Our employees share our vision of integrity, service, compassion and innovation.