Employer Industry: Digital Business Services

Why consider this job opportunity:
- Competitive wages with opportunities for career advancement
- Paid training and full benefits (Medical, Dental, Vision, 401k, and more)
- Paid time off for a better work-life balance
- Engaging and collaborative work environment
- Opportunity to work remotely in a virtual team setting

What to Expect (Job Responsibilities):
- Connect with customers via phone, email, chat, or social media to resolve inquiries
- Calmly de-escalate issues and provide solutions to customer concerns
- Escalate interactions as necessary and appropriate
- Track call-related information for auditing and reporting purposes
- Provide feedback on call issues and upsell when required

What is Required (Qualifications):
- Ability to work remotely in a virtual team environment
- Minimum of 6 months of customer service experience preferred
- Must be over 18 years of age
- High School Diploma or GED
- Proven oral and written communication skills

How to Stand Out (Preferred Qualifications):
- Ability to type 25 words per minute
- Comfort with desktop computer systems and navigating Windows operating systems
- Strong logical problem-solving skills
- Excellent organization and work prioritization skills

#DigitalBusinessServices #CustomerService #RemoteWork #CareerGrowth #Inclusivity

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