Employer Industry: Digital Business Services

Why consider this job opportunity:
- Competitive wages and full benefits package including medical, dental, vision, and 401k
- Paid training to ensure you are equipped for success
- Paid time off to support work-life balance
- Employee wellness and engagement programs to promote a healthy work environment
- Opportunity for career advancement within a supportive and innovative company
- Work in a collaborative environment with diverse interactions every day

What to Expect (Job Responsibilities):
- Connect with customers via phone, email, chat, and social media to resolve inquiries and concerns
- Calmly de-escalate customer issues and provide solutions
- Escalate interactions when necessary to ensure customer satisfaction
- Track call-related information for auditing and reporting purposes
- Provide feedback on call issues and upsell products or services as required

What is Required (Qualifications):
- Ability to work remotely in a virtual team environment
- Minimum of 6 months of customer service experience preferred
- Must be over 18 years of age
- High School Diploma or GED required
- Proven oral and written communication skills, along with logical problem-solving abilities

How to Stand Out (Preferred Qualifications):
- Experience navigating Windows operating systems
- Ability to type at least 25 words per minute
- Strong organizational skills and the ability to prioritize work effectively

#DigitalBusinessServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.