• Job Description

  Req#: 4504

  Overview

  InteLogix is seeking a Remote Back Office Support Agent to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and maintain good working relationship with assigned supervisors and coworkers. This position requires a strong understanding of financial data and moderate Excel skills.

  Who we are:

  At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

  What’s the Role About?

  If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

  In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

  • Are you energetic, enthusiastic with an engaging personality?
  • Are you driven to deliver effective results while providing excellent customer service?
  • Do you have extraordinary communication skills?

  What’s in it for YOU?

  • Paid Training
  • Medical, Dental, and Vision Insurance
  • Paid Time Off
  • Employee Discounts
  • Full-time, non-seasonal
  • Career Advancement
  • Early access to earned wages via PayActiv
  • Access up to 50% of earned wages (capped at $500 per pay period)
  • Salary Range: Up to $12.30/hour - pay is determined by scope of responsibility within the role, your experience, location and other job related factors

  Responsibilities

  Responsibilities:

  • Data entry, complete clerical functions, and invoice validation
  • Review multiple systems and notes to document timelines for corporate and government accounts in preparation for Verizon executive and legal review.
  • Collaborate with various teams to facilitate updates and finalize settlements for high-balance accounts.
  • Track and manage updates using Google Sheets and Docs.
  • Process work queues for Restores, Suspends, and Disconnects.
  • Handle Google Files for Write-offs and Write-off Recoveries.
  • Update and maintain process documents.
  • Complete additional tasks as assigned by the Unit Manager or Client.
  • Consistently meet department standards for productivity, quality, phone utilization, and attendance.
  • Attention to detail and accuracy.
  • Good knowledge of business English, spelling, and punctuation. Must be able to communicate clearly and effectively in writing.
  • Have computer technology savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously remain diligent throughout the day.
  • Ability to troubleshoot and resolve expense report discrepancies / credit card statements independently.

  Qualifications

  What We Look for in a Candidate:

  • Must be 18 years of age or older
  • High School Diploma or equivalen
  • Proficiency in computer operations and navigating multiple systems simultaneously.
  • Strong professional skills with a positive and adaptable attitude.
  • Ability to quickly adjust to procedural changes.
  • Capable of working independently with minimal supervision.
  • Efficiently manage a high volume of emails daily.
  • Detail-oriented with the ability to identify changes in documentation from customers.

  Experience: At least 1 year of experience in relevant role

  Skills:

  • Moderate experience with Microsoft Excel, including the ability to:
    • Add and remove information in cells
    • Highlight and format cells
    • Add and delete rows
    • Navigate between cells and tabs within the same file
    • Perform basic cell formatting
  • Proficient in Microsoft Word for document creation and editing.

  All job offers are contingent upon completion of a background check.

• About the company

  GC Services was founded in 1957. With just over 10,000 employees and 30+ locations. We welcome you!

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