MCI
Remote Bilingual Call Center Representative | Spanish-English
4 days agoWhat's your preference?
Job Description
- Req#: 46513
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Starting compensation based on experience, with competitive benefits and incentives
- Paid Time Off and paid holidays for work-life balance
- Opportunities for career growth and internal promotions
- Fun and engaging work environment with a casual dress code
- Comprehensive health benefits available after 90 days of employment
What to Expect (Job Responsibilities):
- Handle inbound and outbound contacts in a courteous and professional manner
- Listen to customers, understand their needs, and resolve issues
- Accurately document and process customer claims in appropriate systems
- Utilize systems and technology to complete account management tasks
- Ensure first call resolution through effective problem-solving and call handling
What is Required (Qualifications):
- High School Diploma or GED
- Bilingual proficiency in English and Spanish
- Experience with data entry utilizing a computer
- Ability to work regularly scheduled shifts within operational hours
- Excellent organizational, written, and oral communication skills
How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, inside sales, or administrative support in a contact center environment
#BPO #CustomerService #CareerGrowth #RemoteWork #CompetitiveBenefitsAbout the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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