MCI
Remote Bilingual Call Center Representative | Spanish-English
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Job Description
- Req#: 46512
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation and incentives, including cash bonuses and prizes
- Comprehensive health benefits after 90 days of employment
- Paid Time Off (PTO) and holidays to ensure work-life balance
- Significant opportunities for career advancement and growth within the organization
- Fun and engaging work environment with a casual dress code
- Work remotely from the comfort of your home
What to Expect (Job Responsibilities):
- Handle inbound and outbound calls in a professional and timely manner
- Troubleshoot and resolve customer issues while ensuring excellent service
- Document and process customer claims accurately in relevant systems
- Utilize systems and technology for effective account management
- Attend training sessions and stay updated on program knowledge and procedures
What is Required (Qualifications):
- High School Diploma or GED
- Fluency in English and Spanish
- Experience with data entry and computer systems
- Excellent organizational, written, and oral communication skills
- Ability to work scheduled shifts and maintain regular attendance
How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, or related fields in a contact center environment
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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