Mass Markets
Remote Bilingual Call Center Representative | Spanish-English
What's your preference?
Job Description
- Req#: 46516
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation based on experience
- Opportunities for career advancement and growth within the organization
- Paid Time Off and paid holidays to promote work-life balance
- Incentives and rewards, including cash bonuses and prizes
- Comprehensive health benefits available after 90 days of employment
- Fun, engaging work environment with a team-oriented culture
What to Expect (Job Responsibilities):
- Handle inbound and outbound contacts in a courteous and professional manner
- Resolve customer issues while understanding their needs
- Maintain accurate documentation and processing of customer claims
- Utilize technology for account management tasks and ensure first call resolution
- Attend training sessions and stay updated on program knowledge and systems
What is Required (Qualifications):
- High School Diploma or GED
- Bilingual proficiency in English and Spanish
- Experience with data entry utilizing a computer
- Excellent organizational, written, and oral communication skills
- Ability to work regularly scheduled shifts within operational hours
How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, or administrative support in a contact center environment
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #BilingualOpportunities
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Mass Markets was founded in September 2015 by Anthony Marlowe after MCI, LC, a wholly owned Iowa City Capital Partners, LC Company acquired TMone, LLC. The company, headquartered in Iowa City, Iowa, is a Business Process Outsourcing (BPO) call center f...
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.