MCI
Remote Bilingual Call Center Representative | Spanish-English
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Job Description
- Req#: 46511
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Paid Time Off and holidays to take the time you need
- Incentives & Rewards: Participate in contests that include cash bonuses and prizes
- Comprehensive medical, dental, and vision coverage available after 90 days
- Fun, engaging work environment with a team-oriented culture
- Flexible remote work opportunity
What to Expect (Job Responsibilities):
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Listen to customers, understand their needs, and resolve customer issues
- Document and process customer claims accurately in appropriate systems
- Utilize systems and technology for effective account management
- Ensure first call resolution through problem-solving and effective call handling
What is Required (Qualifications):
- High School Diploma or GED
- Bilingual proficiency: fluent in English and Spanish
- Experience with data entry utilizing a computer
- Excellent organizational, written, and oral communication skills
- Ability to work regularly scheduled shifts within operational hours
How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, inside sales, or administrative support in a contact center environment
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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