MCI
Remote Bilingual Call Center Representative | Spanish-English
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Job Description
- Req#: 46501
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation with opportunities for cash bonuses and prizes
- Paid Time Off and paid holidays to support work-life balance
- Comprehensive health benefits available after 90 days of employment
- Career growth opportunities with a focus on internal promotions
- Fun, engaging work environment with a casual dress code
- Flexibility to work from home
What to Expect (Job Responsibilities):
- Handle inbound and outbound customer contacts in a courteous and professional manner
- Listen to customer needs and resolve issues effectively
- Utilize systems and technology for account management tasks
- Accurately document and process customer claims
- Attend meetings and training to stay updated on program knowledge
What is Required (Qualifications):
- High School Diploma or GED
- Bilingual proficiency in English and Spanish
- Experience with data entry utilizing a computer
- Ability to work regular shifts and maintain punctuality
- Basic knowledge of Microsoft Office Suite and familiarity with computer applications
How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, or similar roles in a contact center environment
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #BilingualOpportunity
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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