Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards: Participate in contests that include cash bonuses and prizes.
- Health Benefits: Comprehensive medical, dental, and vision coverage after 90 days.
- Career Growth: Significant advancement opportunities with a focus on internal promotions.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration.
- Casual Dress Code: Be comfortable while you work.

What to Expect (Job Responsibilities):
- Handle inbound and outbound contacts in a courteous, timely, and professional manner.
- Listen to customers, understand their needs, and resolve customer issues.
- Utilize systems and technology to complete account management tasks.
- Accurately document and process customer claims in appropriate systems.
- Ensure first call resolution through problem-solving and effective call handling.

What is Required (Qualifications):
- High School Diploma or GED.
- Experience with data entry utilizing a computer.
- Bilingual proficiency required: fluent in English and Spanish.
- Excellent organizational, written, and oral communication skills.
- Ability to maintain regular attendance and punctuality.

How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, inside sales, or administrative support in a contact center environment.

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