Employer Industry: Business Process Outsourcing (BPO)

Why consider this job opportunity:
- Competitive compensation package with incentives and rewards for performance
- Paid Time Off (PTO) and paid holidays to support work-life balance
- Comprehensive health benefits available after 90 days of employment
- Opportunities for career growth and internal promotions
- Engaging and collaborative work environment with a casual dress code
- Flexible remote work option available for qualified candidates

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls in a professional and timely manner
- Listen to customer needs and resolve issues effectively
- Document and process customer claims accurately in relevant systems
- Utilize technology for account management and ensure first call resolution
- Attend training sessions and keep up-to-date with program changes

What is Required (Qualifications):
- High School Diploma or GED
- Bilingual proficiency in English and Spanish
- Experience with data entry and computer usage
- Ability to work scheduled shifts and maintain regular attendance
- Strong organizational, written, and oral communication skills

How to Stand Out (Preferred Qualifications):
- One (1) year of experience in customer service, technical support, or administrative support in a contact center environment

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