MCI
Remote Bilingual Call Center Representative | Spanish-English
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Job Description
- Req#: 46508
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Starting compensation based on experience with additional incentives and rewards
- Participate in contests for cash bonuses and prizes, including electronics and vacations
- Comprehensive medical, dental, and vision coverage available after 90 days of employment
- Opportunities for career growth with a focus on internal promotions
- Paid time off and a fun, engaging work environment with a casual dress code
- Work remotely with flexible scheduling options
What to Expect (Job Responsibilities):
- Handle inbound and outbound calls professionally and courteously
- Listen to customer needs and resolve issues effectively
- Document and process customer claims accurately in systems
- Utilize technology for account management and customer inquiries
- Attend training and meetings to stay updated on program changes
What is Required (Qualifications):
- High School Diploma or GED
- Bilingual proficiency in English and Spanish
- Experience with data entry and basic knowledge of Microsoft Office Suite
- Ability to maintain regular attendance and punctuality
- Strong organizational, written, and oral communication skills
How to Stand Out (Preferred Qualifications):
- One year of experience in customer service, technical support, or administrative support in a contact center environment
#BPO #CustomerService #RemoteWork #CareerGrowth #IncentivesAndRewards
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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