• Job Description

  Req#: R202329070
  Advantages of Joining our Company:
  
  - Gain access to the best possible technology and workspace tools
  - Competitive pay, generous incentives, and other compensation perks
  - Free Internet and discounts on other Cox services valued at up to $300 per month
  - Opportunities for growth, learning, and training within the Cox family of businesses
  - Flexible work-from-home options and a supportive company culture
  
  Job Description:
  
  - Remote Call Center Customer Experience Associate
  - Troubleshoot technical issues and provide support to customers
  - Assist customers with equipment setup and usage
  - Resolve customer issues on the first call and provide world-class service
  - Assess customer needs and suggest products and services
  
  Qualifications:
  
  Minimum:
  - High school diploma, GED, or relevant work experience
  - 6 months of customer service or sales experience
  - Must live in Hampton Roads, VA or a surrounding community within the state of Virginia
  - Must have high-speed internet connection available in your home
  
  Preferred:
  - 6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues
  - 6+ months of experience meeting sales goals
  - Keen aptitude for helping customers and a focus on customer experience
  - 1-2 years of customer service experience
  - Enthusiastic and adaptable with the ability to thrive in constant change
  - Previous telecommunications experience
  
  Additional Information:
  
  - Cox Communications is an Equal Employment Opportunity employer
  - Reasonable accommodations are provided for qualified applicants or employees with disabilities
  - Benefits may include health care insurance, retirement planning, and paid time off

• About the company

  Cox Communications, Inc. is an American digital cable television provider, telecommunications and home automation services.

Notice