Advantages of Joining Our Team:

- Opportunity to work for a company that values connectivity and customer satisfaction
- Competitive hourly rate of $18.00, with additional pay differentials for specific shifts
- Access to the best technology and resources to support your work
- Comprehensive benefits package, including medical benefits, 401k, and tuition reimbursement
- Opportunities for growth and advancement within the Cox family of businesses

Job Responsibilities:

- Troubleshoot technical issues and provide support to customers
- Strive to resolve customer issues on the first call, ensuring a seamless experience
- Assess customer needs and suggest appropriate products and services
- Provide world-class customer service, exceeding customer expectations
- Educate customers on products and services, serving as a product ambassador

Qualifications:

- High school diploma, GED, or relevant work experience
- 6 months of customer service or sales experience
- Must reside in Phoenix AZ, Tucson AZ, or Las Vegas, NV, or a surrounding community
- Must have high-speed internet connection at home
- Preferred: experience troubleshooting basic hardware, software, and/or connectivity issues
- Preferred: experience meeting sales goals in a previous role
- Preferred: 1-2 years of customer service experience
- Preferred: previous telecommunications experience

About the Employer:

- Cox Communications is a part of the Cox family of businesses, known for its commitment to building connections and providing exceptional customer experiences. Cox offers a range of innovative products and services, and values the growth and impact of its employees. As an employer, Cox promotes a diverse and inclusive culture that encourages collaboration and innovation.

Additional Information:

- Cox is an Equal Employment Opportunity employer
- Resumes should only be submitted through formally engaged agencies
- Cox is not responsible for fees or charges associated with unsolicited resumes