Employer Industry: Mental Health Services

Why Consider this Job Opportunity:

- Competitive compensation structure
- Loan forgiveness program
- Productivity bonus available
- 100% paid medical, dental, and vision insurance
- Generous paid time off and company paid holidays
- Annual rate increases
- 403B retirement plan with match
- Continuing education opportunities
- Professional development through NYPCC Academy
- Amazing workplace culture

What to Expect (Job Responsibilities):

- Answer inbound calls with professionalism and excellent customer service
- Follow up with inbound calls to find resolutions and handle soft transfers
- Assist with appointment scheduling and follow up on missed appointments
- Triage calls to determine the nature and escalate as necessary
- Maintain call logs and complete necessary forms and reports
- Perform tasks assigned by management team
- Maintain confidentiality and comply with HIPAA regulations
- Provide support to clinical team and assist with chart maintenance
- Perform other duties as assigned by Senior Clerical Team and Call Center Supervisor
- Hybrid remote role with 2 days from home and 3 days on-site

What is Required (Qualifications):

- Fully bilingual in English and Spanish
- High School Diploma or equivalent
- 1 to 2 years of Call Center Representative experience in a fast-paced office, preferably in medical or community mental health
- Proficient in MS Office (Outlook, Word, and Excel)
- Ability to learn new software
- Ability to work with difficult clients
- Detail-oriented and able to multitask
- Team player
- Ability to thrive under pressure in an outpatient client environment
- Valid picture ID and Social Security Card

How to Stand Out (Preferred Qualifications):

- Experience in a healthcare-related call center role

Hashtags:

#MentalHealthServices #CompetitiveCompensation #LoanForgiveness #ProfessionalDevelopment #BilingualSkills

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.