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Job Description
- Req#: 48609
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Paid Time Off and paid holidays for work-life balance
- Incentives & Rewards with opportunities for cash bonuses and prizes
- Comprehensive health benefits for full-time employees after 90 days
- Opportunities for career growth and internal promotions
- Paid training to help you develop new skills while earning a paycheck
- Flexible remote work environment
What to Expect (Job Responsibilities):
- Answer inbound calls and respond to customer inquiries professionally
- Resolve customer issues efficiently while maintaining a positive attitude
- Document all interactions accurately in the CRM system
- Follow communication scripts and standard operating procedures
- Escalate complex issues to the appropriate department when necessary
What is Required (Qualifications):
- Must be 18 years or older
- High school diploma or GED
- 1+ year of experience in a call center or customer service role
- Excellent verbal and written communication skills
- Reliable internet connection and a quiet home workspace
How to Stand Out (Preferred Qualifications):
- Proficient with computers and customer service software
- Fluent in English and Spanish
- Ability to multitask and manage time effectively in a remote setting
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #IncentivesAndRewards
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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