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Job Description
- Req#: 48613
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Starting compensation based on experience with competitive benefits
- Participate in daily, weekly, and monthly contests that include cash bonuses and prizes
- Comprehensive medical, dental, and vision coverage available for full-time employees after 90 days
- Opportunities for career growth and internal promotions
- Fun, engaging work environment with a casual dress code
- Paid time off and holidays to support work-life balance
What to Expect (Job Responsibilities):
- Answer inbound calls and respond to customer inquiries professionally
- Resolve customer issues efficiently while maintaining a positive attitude
- Accurately document all interactions in the CRM system
- Follow communication scripts and standard operating procedures
- Meet or exceed performance metrics, including call quality and customer satisfaction
What is Required (Qualifications):
- Must be 18 years or older
- High school diploma or GED
- 1+ year of experience in a call center or customer service role
- Excellent verbal and written communication skills
- Proficient with computers and customer service software
How to Stand Out (Preferred Qualifications):
- Fluent in both English and Spanish
- Ability to multitask and manage time effectively in a remote setting
- Reliable internet connection and a quiet home workspace
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
MCI is a leading technology enabled customer management business process as a service company focused on delivering enhanced omnichannel experiences.
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