MCI Military
Remote Call Center Representative
6 days agoWhat's your preference?
Job Description
- Req#: 48221
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation based on experience
- Incentives & rewards including cash bonuses and prizes
- Comprehensive health benefits available after 90 days of employment
- Opportunities for career advancement and internal promotions
- Paid time off and a casual dress code
- Fun, engaging work environment that fosters collaboration
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade
- Explain and position products and processes with customers
- Ensure first call resolution through problem-solving and effective call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Strong team orientation and customer focus
How to Stand Out (Preferred Qualifications):
- Ability to type swiftly and accurately (20+ words a minute)
- An aptitude for conflict resolution, problem solving, and negotiation
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
#BusinessProcessOutsourcing #CustomerService #CareerGrowth #CompetitiveBenefits #TeamEnvironment
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