Employer Industry: Customer Service and Business Process Outsourcing

Why consider this job opportunity:
- Competitive base pay with variable bonuses and contest incentives
- Comprehensive health benefits for full-time employees after 90 days
- Paid Time Off (PTO) and paid holidays
- Opportunities for career growth and internal promotions
- Fun, engaging work environment with a team-oriented culture
- MCI provides necessary equipment for remote work

What to Expect (Job Responsibilities):
- Handle inbound customer inquiries and troubleshoot basic technical issues
- Listen to customers, understand their needs, and resolve issues effectively
- Utilize systems and technology for account management tasks
- Recognize sales opportunities and apply skills to upgrade services
- Ensure first call resolution through effective problem-solving and call handling

What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):
- Previous experience in customer service or call center environments
- Strong conflict resolution, problem-solving, and negotiation skills
- Ability to thrive in a fast-paced, dynamic environment
- Experience with multitasking and self-management

#CustomerService #RemoteWork #CareerGrowth #CompetitivePay #BusinessProcessOutsourcing

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