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Job Description
- Req#: 48599
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive benefits package including health coverage and paid time off
- Opportunity for career growth and internal promotions
- Incentives & rewards such as cash bonuses and prizes
- Fun, engaging work environment with a casual dress code
- Flexible remote work arrangement
What to Expect (Job Responsibilities):
- Answer inbound calls and respond to customer inquiries professionally
- Resolve customer issues efficiently while maintaining a positive attitude
- Document all interactions accurately in the CRM system
- Follow communication scripts and standard operating procedures
- Meet or exceed performance metrics including call quality and customer satisfaction
What is Required (Qualifications):
- Must be 18 years or older
- High school diploma or GED
- Minimum of 1 year of experience in a call center or customer service role
- Excellent verbal and written communication skills
- Ability to multitask and manage time effectively in a remote setting
How to Stand Out (Preferred Qualifications):
- Proficient with computers and customer service software
- Fluent in English and Spanish
- Reliable internet connection and a quiet home workspace
#BusinessProcessOutsourcing #CustomerService #RemoteWork #CareerGrowth #IncentivesAndRewards
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Mass Markets is a global leader in outsourced call center services across the entire customer account lifecycle. With both premise-based and work-at-home contact center outsourcing services, we offer flexibility, and contingency plans for our customers to provide additional vendor-based agent support for the front office, back office, Digital, inbound, and outbound contact center support.
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