BJC HealthCare
Remote Call Center Specialist (Part-Time)
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Job Description
- Req#: 100210
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Comprehensive medical, dental, vision, and life insurance available from the first day of the month after hire date
- Annual 4% employer automatic retirement contribution
- 401(k) plan with employer match
- Tuition assistance available from the first day of employment
- Paid time off that combines vacation, sick days, holidays, and personal time
- Opportunity to work remotely while supporting patient needs
What to Expect (Job Responsibilities):
- Manage a high volume of customer contacts, including incoming and outbound calls, emails, and chats from patients
- Handle inquiries within established performance and customer service standards, achieving targeted metrics
- Provide excellent and consistent customer service for various call types while maintaining professionalism
- Exceed individual service level standards, including contacts managed and quality scores
- Ensure accurate data entry, coding, and documentation of all interactions
What is Required (Qualifications):
- High School Diploma or GED
- No prior experience required
- Must be punctual and available for scheduled work shifts
- Ability to communicate in a professional, positive, and respectful manner
- Proficient in handling high volumes of customer inquiries
How to Stand Out (Preferred Qualifications):
- Experience in customer service roles, particularly in healthcare or related fields
- Familiarity with patient navigation or healthcare services
- Knowledge of healthcare terminology and practices
- Experience with data entry and coding in a customer service context
- Proficiency in using customer relationship management (CRM) tools
#Healthcare #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefitsAbout the company
BJC HealthCare is one of the largest nonprofit health-care organizations in the United States, and is focused on delivering services to residents primarily in the greater St. Louis, southern Illinois and mid-Missouri regions. BJC HealthCare is consistently recognized as Top Places to Work in St. Louis. We specialize in inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice, and more.
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