Hotwire Communications
Remote Contact Center Supervisor
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Job Description
- Req#: REMOT004890
Employer Industry: Telecommunications
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to lead and motivate a team of customer engagement specialists
- Involvement in initiatives to improve customer experience
- Flexibility to work on-site or remotely
What to Expect (Job Responsibilities):
- Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence and timely issue resolution
- Provide coaching and mentoring to foster engagement and a high-performance culture
- Oversee the daily management of call/ticket resolution and service level requirements
- Analyze call monitoring and escalation trends to enhance the customer experience
- Maintain positive department morale and promote a positive work environment through feedback and events
What is Required (Qualifications):
- Minimum of 2 years of experience in a call center and customer service center role
- Demonstrated ability and experience in providing leadership and motivation
- Working knowledge of call center concepts, practices, and procedures
- Knowledge of cable and telecommunications products and services
- Ability to work a flexible schedule that includes days, evenings, weekends, and holidays
How to Stand Out (Preferred Qualifications):
- At least one year of AMDOCS experience strongly preferred
- Superior customer service delivery skills
- Focused and driven to achieve results
#Telecommunications #CustomerService #Leadership #CareerGrowth #CallCenterManagement
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Discover the Hotwire Difference with Fision Fiber Optics. Strong, reliable, and future-proof Fiber Optic provider of IPTV, Internet Phone, and Security technology.
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