Inktel Contact Center
Remote Customer Care Specialist (W2)
This job is now closed
Job Description
- Req#: REMOT002212
Employer Industry: Customer Service
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction
- Engaging role that emphasizes relationship building
What to Expect (Job Responsibilities):
- Provide client support via chat, email, and phone, addressing inquiries and troubleshooting issues
- Respond to client communication in a proactive and professional manner
- Assist clients with account inquiries, service questions, and technical issues
- Transition between communication channels as needed to ensure seamless support
- Foster relationships with clients and colleagues to enhance overall service experience
What is Required (Qualifications):
- Ability to communicate effectively across multiple channels (phone, chat, email)
- Strong problem-solving skills to troubleshoot client issues
- Experience in customer service or a related field
- Must be able to work in a fast-paced environment
- Availability to handle flexible work hours as needed
How to Stand Out (Preferred Qualifications):
- Previous experience in a remote customer care or support role
- Familiarity with technical troubleshooting
- Ability to adapt to different communication styles and customer needs
- Experience with service programs and promotions
- Strong interpersonal skills and a passion for helping others
#CustomerService #RemoteWork #CareerOpportunity #ClientSupport #TeamCollaboration
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Inktel provides customer service support solutions in the form of online chat, social media, U.S.-based call centers & email response enabling our clients to increase market share, improve operational efficiency, and decrease operational cost.
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