Hotwire Communications

Remote Customer Engagement Specialist


PayCompetitive
LocationFort Lauderdale/Florida
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: REMOT003654
      Employer Industry: Telecommunications

      Why consider this job opportunity:
      - Competitive pay with bonuses
      - Comprehensive healthcare/dental/vision plans
      - 401K retirement plan with company match
      - Paid vacation, sick time, and additional holidays
      - Opportunities for career advancement and growth within the organization

      What to Expect (Job Responsibilities):
      - Provide technical support via phone, chat, and email for Hotwire Communications products
      - Troubleshoot and resolve customer issues in a timely manner
      - Serve as the primary support liaison between Hotwire Communications and residential customers
      - Possess in-depth knowledge of Hotwire Communications product line
      - Perform follow-up testing and troubleshooting for accurate issue resolution

      What is Required (Qualifications):
      - High School Diploma or equivalent
      - Minimum of 2 years' relevant work experience in customer service, telecommunications, or technical support
      - Strong communication and organizational skills
      - Ability to work nontraditional schedules/shifts, including evenings, weekends, and holidays
      - DSL or high-speed internet service with minimum speed 25 MB/s, preferred upload speed 50 MB/s

      How to Stand Out (Preferred Qualifications):
      - Other language skills
      - Additional technical certifications or training
      - Experience in a similar role within the telecommunications industry

      #CustomerService #TechnicalSupport #Telecommunications #CareerOpportunity #BenefitsPackage

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      Discover the Hotwire Difference with Fision Fiber Optics. Strong, reliable, and future-proof Fiber Optic provider of IPTV, Internet Phone, and Security technology.

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