Unisys
Customer Service Agent - 1am - 9:30am Shift - Remote
This job is now closed
Job Description
- Req#: REQ555107
Employer Industry: Technology Services
Why Consider this Job Opportunity:
- Competitive pay up to $(amount)
- Opportunity for career advancement and growth within the organization
- Work remotely with flexibility
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction
What to Expect (Job Responsibilities):
- Provide 3rd Level telephone contact support
- Respond to and resolve customer requests related to software, hardware, and network operations
- Achieve First Contact Resolution performance metric consistently
- Document calls and cases accurately
- Escalate tickets as needed for on-site support
What is Required (Qualifications):
- Critical thinking skills
- Detail-oriented
- Customer service skills
- Good communication skills
- Ability to multitask
How to Stand Out (Preferred Qualifications):
- 2+ years of experience in technical support or customer service role
- Familiarity with export control regulations
- Strong problem-solving skills
- Prior experience working in a remote environment
#TechnologyServices #CustomerSupport #RemoteWork #CareerGrowth #CompetitivePay
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Unisys Corporation is an American global information technology company based in Blue Bell, Pennsylvania, that provides IT services, software, and technology.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.