NiSource
Remote Customer Service Representative 1
This job is now closed
Job Description
- Req#: R00935190
Employer Industry: Energy Services
Why Consider this Job Opportunity:
- Starting pay up to $20.00 per hour for bilingual candidates
- Opportunity for career advancement and growth within the organization
- Work remotely with specific living requirements near a Columbia Gas facility
- Access to a 13-week training program
- Supportive and inclusive work environment
What to Expect (Job Responsibilities):
- Processing billing calls, emergency calls, and customer move-ins
- Handling refunds, compensation requests, and changes to accounts
- Routing escalated customer issues for resolution
- Assisting customers with credit/payment arrangements
- Meeting individual deadlines, metrics, and team goals
What is Required (Qualifications):
- High school diploma or equivalent
- One (1) year of Customer service experience
- Computer skills including navigating multiple tabs, windows, and systems
- Must be able to type a minimum of 25 WPM
- Solid written and verbal communication skills
How to Stand Out (Preferred Qualifications):
- 2-3 years of Call Center Experience
- 2-5 years previous customer service work from home experience
- Utility experience
- Advanced computer skills including navigating multiple tabs, windows, and systems
- Ability to type 60-65 WPM
#EnergyServices #CustomerService #RemoteWork #CareerGrowth #InclusiveWorkCulture
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
NiSource Inc. 5 million natural gas customers and 500,000 electric customers across six states through its local Columbia Gas and NIPSCO brands.
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