• Job Description

  Req#: 92358
  Job Introduction:
  
  Join our team at Maximus and experience the benefits of being a Customer Service Representative! As part of our team, you will have the opportunity to support Texas Health and Human Services by providing excellent customer care and enrollment services. Whether you choose to work remotely or onsite at our Austin location, you will enjoy full-time employment with paid time off and access to employee assistance and wellness programs. Take advantage of employee discount programs and launch your career with Maximus!
  
  Education and Experience Requirements:
  
  - High School diploma or equivalent
  - 6 months of customer service experience preferred
  - Must reside within a 70-mile radius of Austin, TX
  
  Essential Duties and Responsibilities:
  
  - Interact with customers to provide information about programs and services in a contact center
  - Respond to customer inquiries by telephone, IVR, or web-based portal
  - Record customer interactions and transactions accurately
  - Follow standard operating procedures for consistency and accuracy
  - Address customer inquiries and resolve problems promptly
  - Refer unresolved customer grievances to designated departments
  - Communicate with supervisor regarding any potential needs or concerns
  - Perform accurate data entry
  
  Home Office Requirements:
  
  - Reliable, high-speed internet service with minimum 20 Mbps download speeds
  - Must have a traditional, wired high-speed connection (cable or fiber)
  - Services that connect via a cellular network or satellite are incompatible
  - Must be able to connect computer directly to modem or router via ethernet cable (WiFi connections not allowed)
  - Quiet and distraction-free workspace
  - Maximus will supply computer equipment
  
  Additional Information:
  
  Maximus is an Affirmative Action/Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disabled status. Maximus compensation is based on various factors, including job location, education, training, experience, and expected quality and quantity of work. Salary is just one component of our total compensation package, which includes benefits such as health insurance, life and disability insurance, retirement savings, paid holidays, and paid time off.

• About the company

  Maximus Inc., trademarked as MAXIMUS, is an American outsourcing company that provides business process services to government health and human services agencies in the United States, Australia, Canada, Saudi Arabia and the United Kingdom.

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