Employer Industry: Automotive Customer Service

Why consider this job opportunity:
- Competitive pay with a comprehensive total compensation package
- Health benefits including medical, dental, and vision coverage
- Paid time off and wellness programs to support your health
- 401(k) plan with a company match for retirement savings
- Opportunity to work remotely from home within Michigan
- Inclusive and respectful work environment that values each employee

What to Expect (Job Responsibilities):
- Provide exceptional customer service through inbound and outbound phone calls, chats, and emails
- Accurately record call details and research customer requests using computer skills
- Maintain a positive and upbeat attitude while resolving customer inquiries
- Adhere to a reliable schedule to meet time-sensitive customer needs
- Collaborate effectively with team members to enhance customer satisfaction

What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of three years of customer service experience in roles such as call center, retail, restaurant, or hospitality
- Excellent written and verbal communication skills
- Ability to navigate computers and the internet effectively
- Typing skills with a minimum speed of 25 words per minute

How to Stand Out (Preferred Qualifications):
- Experience in a remote work environment
- Familiarity with automotive industry or customer service best practices
- Strong problem-solving skills and ability to handle challenging customer interactions
- Experience with customer relationship management (CRM) software

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