Sydney Call Centre
Remote Customer Service Representative (Prince Edward Island)
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Job Description
- Req#: 47357
Employer Industry: Business Process Outsourcing (BPO)
Why consider this job opportunity:
- Competitive compensation based on experience
- Opportunity for career advancement and growth within the organization
- Incentives & rewards including cash bonuses and prizes
- Comprehensive health benefits available after 90 days for full-time employees
- Paid Time Off and paid holidays to support work-life balance
- Supportive and engaging work environment with a focus on team collaboration
What to Expect (Job Responsibilities):
- Listen to customers, understand their needs, and resolve customer issues
- Utilize systems and technology to complete account management tasks
- Recognize sales opportunities and apply sales skills to upgrade
- Explain and position products and processes with customers
- Ensure first call resolution through problem-solving and effective call handling
What is Required (Qualifications):
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Ability to evaluate, troubleshoot, and follow up on customer issues
How to Stand Out (Preferred Qualifications):
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced environment with change and ambiguity
- Excellent interpersonal skills and the ability to build relationships with your team and customers
#BPO #CustomerService #CareerGrowth #CompetitiveBenefits #TeamCulture
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
The Sydney Call Centre Inc. is a leading Canadian tech-enabled business process outsourcing company located in Sydney Nova Scotia, Canada.
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