Remote Jobs
Remote Customer Service Representative
Pay15.00 - 18.00 / hour
LocationRemote
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 155751
- Employee Support: Act as the first point of contact for employees during the annual benefits enrollment period. Answer calls and emails related to benefits enrollment, clarifying plan options, coverage details, and deadlines.
- Benefits Education: Educate employees on their benefits options (health, dental, vision, life insurance, etc.), helping them understand plan details and making informed decisions about their selections.
- Enrollment Assistance: Guide employees through the enrollment process, ensuring they accurately complete and submit the necessary forms or make selections through the online system.
- Issue Resolution: Address and resolve any questions or issues regarding employee eligibility, plan selections, dependents, or documentation. Escalate more complex issues to the Enrollment Manager when necessary.
- Documentation Verification: Assist with verifying employee information, ensuring that enrollment forms are properly completed, and supporting documents are submitted on time.
- System Navigation: Assist employees with navigating the benefits enrollment platform, troubleshooting technical issues, and providing step-by-step instructions for completing their selections.
- Compliance & Accuracy: Ensure that all enrollments are completed in accordance with company policies and benefits plan rules. Maintain confidentiality of employee information in line with privacy and data protection standards.
- Record Keeping: Maintain accurate records of calls, inquiries, and follow-ups, logging all interactions in the CRM or relevant system.
- Reporting: Support the benefits team by providing daily or weekly reports on call volume, common employee questions, and any issues that arise during the enrollment period.
- Need to live in the United States
- HS diploma or GED required
- 2+ years call center customer service experience
- Strong verbal/written communication and problem-solving skills
- Consistent commitment to exceptional customer service
Are you detail-oriented, proactive, and passionate about organization and customer satisfaction? LaSalle Network is partnering with a client seeking a Remote Customer Service Representative!
In this role, you'll be the primary contact for incoming calls regarding healthcare benefits, life insurance, disability plans, and other HR-related services. You'll educate callers on benefits and processes, process enrollments, resolve issues, research requests, and assist with projects as needed.
Key Responsibilities:
Requirements:
If you meet these qualifications and are interested in a remote late shift opportunity, apply today!
Thank you,
Margret Smith
Recruiter, LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.?
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided.?View a full list of our benefits here: https://www.thelasallenetwork.com/wp-content/uploads/2024/04/Field-Employee-Benefits-LaSalle-Network.pdf
#LNBS
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here.- Employee Support: Act as the first point of contact for employees during the annual benefits enrollment period. Answer calls and emails related to benefits enrollment, clarifying plan options, coverage details, and deadlines.
About the company
The best remote jobs for you
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.