ADT Commercial
Remote Customer Technical Support
This job is now closed
Job Description
- Req#: 3013598
Employer Industry: Security Services
Why consider this job opportunity:
- Salary up to $20.00 per hour after a 180-day probation period with incremental increases.
- Opportunity for career advancement and promotion within the organization.
- Comprehensive benefits including paid time off, pet insurance, and 401(k) with matching.
- Paid on-the-job training and all necessary equipment provided.
- Unique shift-differential policy for higher pay during peak hours and less desirable shifts.
- Chance to make a significant impact by saving lives through customer support.
What to Expect (Job Responsibilities):
- Manage and work independently in a fast-paced, changing environment.
- Receive inbound customer calls and provide technical assistance for alarm systems and home automation.
- Troubleshoot technical issues using guided workflows to resolve customer problems during calls.
- Assist customers in scheduling onsite technician visits when necessary.
- Maintain consistent attendance and provide excellent customer interactions using empathy and soft skills.
What is Required (Qualifications):
- High school diploma or equivalent.
- Minimum of one (1) year of customer service experience.
- Strong organizational skills and ability to multitask effectively.
- Excellent verbal and written communication skills.
- Proven problem-solving and customer de-escalation skills.
How to Stand Out (Preferred Qualifications):
- Technical experience in a related field is a plus.
- Ability to type at least 35 words per minute.
- Intermediate knowledge of computer applications.
#SecurityServices #CustomerSupport #CareerGrowth #CompetitivePay #TrainingProvided
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
ADT Commercial can provide a custom integrated security solution to help cover all your locations - inside and out. Our local teams will tailor your systems to meet the specific needs of each facility.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.