• Job Description

  Req#: 3016465
  Employer Industry: Security Services
  
  Why consider this job opportunity:
  - Salary up to $20.00 per hour after 180 days of employment, with incremental increases of $0.50 every 30 days
  - Opportunity for career advancement and promotion within the organization
  - Comprehensive benefits package including paid time off, pet insurance, and 401(k) with matching
  - Paid on-the-job training and provision of all necessary equipment and resources
  - Shift-differential pay during high call volume and less-desirable shifts
  - Chance to make a significant impact by saving lives through customer service
  
  What to Expect (Job Responsibilities):
  - Handle inbound customer calls regarding alarm system and home automation issues, providing technical assistance and education
  - Utilize guided workflows to troubleshoot and resolve customer technical issues during calls
  - Maintain regular, consistent, and punctual attendance
  - Present the Virtual Service Call process and assist customers in scheduling onsite Technician visits as needed
  - Provide excellent customer interactions using empathy and strong communication skills
  
  What is Required (Qualifications):
  - High school diploma or equivalent
  - Minimum of one (1) year of customer service experience required
  - Strong troubleshooting and organizational skills
  - Excellent verbal and written communication abilities
  - Ability to multitask effectively and prioritize tasks
  
  How to Stand Out (Preferred Qualifications):
  - Technical experience is a plus but not required
  - Demonstrated proficiency in problem-solving and customer de-escalation skills
  - Ability to type at least 35 words per minute
  - Intermediate knowledge of computer applications
  
  #SecurityServices #CustomerSupport #CareerGrowth #CompetitivePay #TechnicalAssistance
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  ADT Commercial can provide a custom integrated security solution to help cover all your locations - inside and out. Our local teams will tailor your systems to meet the specific needs of each facility.

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