ADT Commercial
Remote Customer Technical Support
This job is now closed
Job Description
- Req#: 3016818
Employer Industry: Security Services
Why consider this job opportunity:
- Salary up to $20.00 per hour after 180 days of employment
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including medical, dental, and vision coverage, 401(k) with matching, and paid time off
- Paid on-the-job training and all necessary equipment provided
- Shift differential pay during high call volume and less-desirable shifts
- Chance to make a positive impact by helping customers with their alarm system and home automation needs
What to Expect (Job Responsibilities):
- Handle inbound customer calls regarding alarm system and home automation issues, providing technical assistance and education
- Troubleshoot technical issues using guided workflows to resolve customer problems during the call
- Present and promote the Virtual Service Call process to save customers time and money
- Assist customers with scheduling onsite technician visits when necessary
- Maintain regular, consistent, and punctual attendance in a dynamic work environment
What is Required (Qualifications):
- High school diploma or equivalent
- Minimum of one (1) year of customer service experience
- Strong organizational and communication skills (both verbal and written)
- Ability to multitask effectively and prioritize tasks
- Proficient problem-solving and customer de-escalation skills
How to Stand Out (Preferred Qualifications):
- Technical experience is a plus but not required
- Ability to type at least 35 words per minute
- Intermediate knowledge of computer applications
#SecurityServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
ADT Commercial can provide a custom integrated security solution to help cover all your locations - inside and out. Our local teams will tailor your systems to meet the specific needs of each facility.
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