• Job Description

  Req#: 3018277
  Employer Industry: Security Services
  
  Why consider this job opportunity:
  - Salary up to $20.00 per hour after 180 days of employment, with incremental increases of $0.50 every 30 days
  - Competitive pay and comprehensive benefits package, including healthcare benefits and a 401(k) plan with company match
  - Opportunities for career advancement and professional development within the organization
  - Paid on-the-job training and all necessary equipment provided
  - Flexible work-from-home position with the requirement of a distraction-free workspace
  - Unique chance to make a positive impact by helping customers with security solutions
  
  What to Expect (Job Responsibilities):
  - Provide technical assistance and customer education for various alarm system and home automation issues through inbound phone calls
  - Troubleshoot customer technical issues using guided workflows to resolve problems efficiently during calls
  - Present the Virtual Service Call process to customers, offering time and cost-saving solutions
  - Assist customers in scheduling onsite technician visits when necessary, promoting virtual and self-service options
  - Maintain regular, consistent, and punctual attendance while fostering excellent customer interactions through empathy and communication skills
  
  What is Required (Qualifications):
  - High school diploma or equivalent
  - Minimum of one (1) year of customer service experience required
  - Strong organizational and excellent communication skills (both verbal and written)
  - Ability to empathize and connect with customers while multitasking effectively
  - Demonstrated proficient problem-solving and customer de-escalation skills
  
  How to Stand Out (Preferred Qualifications):
  - Technical experience is a plus but not required
  - Ability to type at least 35 words per minute
  - Intermediate knowledge of computer applications
  
  #SecurityServices #CustomerSupport #CareerOpportunity #CompetitivePay #RemoteWork
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  ADT Commercial can provide a custom integrated security solution to help cover all your locations - inside and out. Our local teams will tailor your systems to meet the specific needs of each facility.

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