We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips.

At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission.

JOB DESCRIPTION

Green Dot Corporation is a technology-centric, consumer-focused Bank Holding Company with a mission to reinvent personal banking for the masses. The company is the largest provider of prepaid debit card products and prepaid card reloading services in the United States and a leader in mobile banking with its Go2Bank mobile bank account offering. Green Dot Corporation products are available to consumers at over 90,000 retailers nationwide, online, and via the leading app stores. The company is headquartered in Austin, TX, with its bank subsidiary, Green Dot Bank, located in Provo, UT.

Job Summary

A Reg-E Dispute Agent plays a crucial role in the banking and financial services industry, focusing on the resolution of customer disputes related to electronic fund transfers (EFTs) as outlined in Regulation E. This position requires a keen eye for detail and a strong understanding of consumer rights and banking regulations. The agent is responsible for investigating and resolving reported errors in EFTs, including unauthorized transactions or account balance discrepancies. They must communicate effectively with customers to gather necessary information, provide timely updates on the status of disputes, and ensure that provisional credits are issued following regulatory requirements. Additionally, the agent collaborates with other departments, such as compliance and fraud management, to prevent errors and unauthorized transactions. They also maintain accurate records of disputes and their resolutions, contributing to the overall improvement of dispute management processes. The role demands a balance of customer service skills and technical knowledge, with a focus on adherence to legal guidelines and protection of consumer interests.

Job Responsibilities

• Investigating and resolving disputes related to electronic funds transfers (EFTs) as per Regulation E standards.
• Investigate, resolve and close disputes cases at an average of 25 – 30 cases daily.
• Ensuring compliance with all applicable laws and regulations during the dispute process.
• File chargebacks against the disputed merchants through the network (when applicable) as part of the dispute’s recovery process.
• Update and notate dispute cases concisely and accurately within GreenDot’s internal dispute manager application (Salesforce).
• Collaborating with internal teams, such as compliance and fraud departments, to address and resolve disputes.
• Monitoring dispute cases to identify trends and report findings to management.
• Assisting in the development and implementation of dispute resolution procedures and policies.
• Providing customer service and support throughout the dispute resolution process.

Job Requirements

• Must have at least one year experience resolveing disupts cases under Reg-e guidelines.
• Ability to efficiently handle customer disputes and inquiries regarding electronic transactions.
• Able to navigate through several programs quickly, including but not limited to Microsoft Excel, Visa Resolve Online (VROL), and Salesforce.
• Excellent verbal and written communication skills to interact with customers and report dispute findings.
• Meticulous attention to detail to ensure accurate processing of disputes and adherence to regulatory requirements.
• Strong analytical and problem-solving skills to investigate and resolve disputes.
• Be thorough and efficient with minimal supervision.
• Able to apply appropriate rules and guidelines to situations that do not have a standard procedure.
• Must have experience with Microsoft Word, Exel and Outlook.
• Critical and outside-of-the-box thinker.
• Ability to work collaboratively within a team to manage and resolve disputes effectively.
• Self-starter.
• Ability to work effectively in a fast-paced environment.

Preferred

• Visa chargeback processing experience

Green Dot is an equal opportunity employer seeking diversity in candidates for employment.

POSITION TYPE

Regular

PAY RANGE

The targeted base salary for this position is $37,500 to $57,300 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

Green Dot promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Green Dot provides reasonable accommodations for candidates on request and respects applicants' privacy rights.