Join our team at employer and become part of a company that is committed to customer acquisition and retention. As a Remote Enrollment Specialist, you will have the opportunity to make outbound calls to potential clients, providing them with the best solutions for their needs. With flexible work hours and a supportive team, this is an ideal position for someone looking to excel in customer service and sales.

Responsibilities:

- Assist clients with the installation of VRI devices
- Interact with external and internal customers in a professional and courteous manner
- Process new client referrals and enter client information into VRI databases
- Verify referral information and explain services to clients
- Manage incoming phone calls and respond to requests and inquiries
- Research client history and use best practices to enroll and retain potential clients
- Work with management to build a sales-oriented culture
- Resolve problems by clarifying issues, researching solutions, and implementing resolutions
- Answer client questions using scripted and non-scripted responses
- Record details of calls and messages
- Maintain access to and security of highly sensitive materials
- Refer client complaints to appropriate individuals
- Maintain protocol information from reference materials, memos, and training sessions
- Maintain productivity and quality goals for projects

Qualifications:

- High School Diploma or GED required
- 1-2 years of related professional experience preferred
- Ability to work flexible hours and overtime when needed
- Self-motivation and the ability to work independently and with teams
- Proficiency in Word, Excel, Outlook, and PowerPoint
- Excellent oral and written communication skills
- Ability to manage multiple tasks simultaneously

Additional Information:

- Any legal disclaimers, statements, and notices that are not part of the job description have been moved to this section.