ADT Commercial
Remote Existing Customer Retention Coordinator
This job is now closed
Job Description
- Req#: 3009409
Employer Industry: Home Security Services
Why Consider this Job Opportunity:
- Opportunity for career progression into various roles within the Retention Teams
- Promotion to Existing Customer Sales Representative role within 60-180 days
- Remote work position with on-site training provided in Jacksonville, FL
- Competitive pay and benefits package
- Chance to work with industry-leading ADT products and services
- Supportive and collaborative work environment
What to Expect (Job Responsibilities):
- Answer incoming calls from customers and ADT employees
- Identify the reason for the call through discovery
- Determine the proper solution for the customer and make recommendations
- Transfer calls to the appropriate department for handling
- Schedule and reschedule appointments as needed
- Process cancellation requests
What is Required (Qualifications):
- High school diploma or equivalent, some college preferred
- Experience in Customer Service and Sales/Retention
- Proficiency in using multiple screens and programs
- Strong computer skills and problem-solving abilities
- Persuasive communication skills and ability to overcome objections
- Self-motivated with excellent time management skills
- Ability to work varied hours based on business needs
- Ability to work in a fast-paced environment and handle frequent changes
- Ability to maintain composure and professionalism in difficult situations
- Ability to handle confidential information
How to Stand Out (Preferred Qualifications):
- Experience as an Existing Customer Sales Representative in a similar industry
#HomeSecurityServices #CareerProgression #RemoteWork #CompetitivePay #ADTProducts
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
ADT Commercial can provide a custom integrated security solution to help cover all your locations - inside and out. Our local teams will tailor your systems to meet the specific needs of each facility.
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