Talentify
REMOTE HR Call Center Associate
4 days agoWhat's your preference?
Job Description
- Req#: JP-005422285
Employer Industry: Technology
Why consider this job opportunity:
- Salary up to $21.00/hr
- Comprehensive benefits package including medical, dental, vision, and 401(k) options
- Opportunities for career advancement and growth within the organization
- Fully remote work environment, offering flexibility and work-life balance
- Supportive and collaborative team focused on delivering exceptional HR services
- Chance to make a positive impact on employee experiences and well-being
What to Expect (Job Responsibilities):
- Take ownership of employee contacts, ensuring inquiries are resolved with high levels of customer service
- Handle inquiries via phone, chat, and email as the first point of contact for Leave, Disability, and HR-related issues
- Utilize documentation and resources to provide holistic resolutions and escalate issues when necessary
- Build trust with customers through personalized and empathetic communication
- Analyze and decide on disability, leave, and accommodation requests while adhering to processes
What is Required (Qualifications):
- Minimum of 3 years of recent customer support experience, particularly with phone and chat communications
- Knowledge and experience in HR-related functions
- Strong communication skills and ability to demonstrate empathy
- Proficiency in computer usage and information research
- Ability to manage sensitive employee information and adhere to strict data privacy standards
How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced environment managing multiple priorities
- Proven ability to adapt to changing workloads and customer needs
- Familiarity with case management and employee support processes
#Technology #RemoteWork #CustomerService #HRSupport #CareerGrowth
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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