• Job Description

  Req#: R0103779
  Advantages of Joining Our Team:
  
  At employer, we offer a collaborative and supportive work environment where you can enhance your skills and contribute to the success of our HR technology support team. As part of our organization, you will have the opportunity to work with a diverse group of stakeholders and gain valuable experience in resolving complex systems and applications problems. Join us and make a difference in the employee experience!
  
  Job Responsibilities:
  
  - Execute data maintenance activities, such as preparing mass load transaction templates and updating supervisory organization, cost center, company, location, and custom organizational structures.
  - Develop and maintain technical knowledge for Workday application and provide application support and resolution of tickets assigned by the Tier I group.
  - Use the case management tool to update ticket progress, troubleshoot user support tickets, and resolve them within established SLAs.
  - Interact with users at all levels of the organization, as well as vendors and customers, to support applications and resolve queries.
  - Implement and test new release enhancements and changes, participate in release and change management activities, and document deployment of applications.
  
  Qualifications:
  
  - Bachelor's Degree; Advanced Degree desirable or an equivalent combination of education and experience.
  - 2-4 years of experience in technical support and troubleshooting.
  - Knowledge of Enterprise Resource Planning, specifically Workday modules such as Human Capital Management (HCM), HR Core, Absence & Time-off, Benefits, Compensation, Job Catalogue, HR Adm, HR IT, and HR Reporting.
  - Familiarity with PeopleSoft HRMS is a plus.
  - Strong understanding of HR business processes and standard concepts, procedures, and practices within HR.
  - Excellent problem-solving skills, analytical thinking abilities, and customer service skills.
  - Ability to collaborate with diverse stakeholder groups and work cross-functionally.
  - Strong organizational skills and ability to manage multiple assignments simultaneously.
  - Adaptability to a continuously changing environment and ability to maintain confidentiality.
  - Excellent communication and interpersonal skills.
  
  Additional Information:
  
  - employer is an Equal Opportunity/Affirmative Action Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity.
  - employer maintains a drug-free workplace in accordance with applicable federal and state laws.

• About the company

  With comprehensive solutions for people living with chronic kidney disease and related conditions, we are working together to improve the quality of life of every patient, every day. We are transforming healthcare through research, innovation, and compassion.

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