Harris Computer
(Remote) Implementation Specialist
This job is now closed
Job Description
- Req#: R0020909
Employer Industry: Software Development for Utilities
Why consider this job opportunity:
- Opportunity for career advancement within a rapidly expanding organization
- Flexible work conditions, allowing for remote work from anywhere in Canada and the U.S.
- Comprehensive medical, dental, and vision coverage from day one
- Three weeks of vacation and five personal days
- Employee stock ownership and RRSP matching programs
- A chance to be part of a team revolutionizing customer experience in the Utilities industry
What to Expect (Job Responsibilities):
- Monitor and respond to project support tickets, showcasing excellent troubleshooting and problem resolution skills
- Implement the software for customer projects, including installation and configuration of servers and Smart Forms
- Communicate effectively via email and phone with customers to resolve issues
- Collaborate with internal teams and Harris sister companies to enhance customer support
- Engage with utility customers to deliver exceptional service and support
What is Required (Qualifications):
- Experience working with virtual machines (VMs)
- Knowledge of VPN connectivity
- BA/BSc, related college technical diploma, or equivalent applicable industry experience
- Exceptional people skills and a demonstrable customer care focus
- Knowledge of HTML, CSS, and JavaScript
How to Stand Out (Preferred Qualifications):
- Experience with Remote Desktop Services/RemoteApp
- Familiarity with SQL Server Management Studio, firewalls, load balancers, and networking
- Knowledge of multiple remote access tools and techniques such as WebEx and VPN
- Experience with e-commerce and payment processors
- Customer service training or certification
#SoftwareDevelopment #UtilitiesIndustry #RemoteWork #CareerGrowth #CustomerSupport
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Harris provides mission critical software solutions for the public sector, healthcare, utilities and private sector verticals.
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