Western Financial Group
Remote Insurance Advisor (81923)
This job is now closed
Job Description
- Req#: 81923
- Manage incoming call queues and maintain low wait times
- Answer customer inquiries, striving for one touch resolution for the customers
- Optimize sales opportunities in each call, while prioritizing customers’ needs
- Quickly access information from online databases to complete customers transactions
- Make outbound calls for customer policy renewals and account reviews
- Adapt your sales strategy based on the nature of your call, and customers priorities
- Level 2 General Insurance License required, or a Level 1 with the ability to acquire Level 2 within 90 days of hire
- 2-3 years in a sales or customer service role with demonstrated passion for exemplary customer service
- Professional experience building rapport with customers on the phone and over email
- Mon-Friday 7am-7pm PST
- Saturdays 9am-5pm PST
Truthfulness | Fairness | Value | Loyalty
As one of Canada's largest insurance providers, Western has more than 220 locations across Canada. With over 2,100 team members, our actions are anchored in our Guiding Principles, Truthfulness, Fairness, Value, and Loyalty. We take care to deliver the right insurance solution every time so our customers can live confidently.
CONTACT CENTER - INSURANCE ADVISOR
Are you looking for a flexible, work from home opportunity? Our Contact Centre is hiring remote Contact Centre Insurance Representatives!
Our Insurance Advisors are responsible for proactively meeting customers’ needs in a high volume contact center. In this ever-changing environment, we are looking for team members who are passionate about customer service, that like to have fun and celebrate their successes together.
Here is what a typical day looks like
The value you bringLocation: Remote in Alberta, Canada
Hours: Full Time – 37.5 hours/week
Salary Range: $50,000 - $70,000
Requisition: 81923
What if I don’t meet every requirement?
If you’re excited about the role but your experience doesn’t check every box – we still encourage you to apply. You may be the right person for this role – or we might have another that suits you even better!
At Western, we are dedicated to building a diverse, inclusive, and authentic workplace in the communities we work and live in If you have questions or require accommodation, please reach out to us .
Health and Wellness
We take pride in providing programs that add value to our people’s lives – after all, they are our greatest asset. Eligible employees receive a competitive compensation package consisting of 3 weeks’ vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits, including a health care spending account.
For over 20 years, supporting our local communities has been a part of everything we do – it’s engrained in our culture though the Western Financial Group Communities Foundation.
About the company
This is the authority account for Western Financial Group Corporate Head Office and Insurance Brokerage Network. We are located in 116 communities across Western Canada.
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